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We work hard to process and ship orders as quickly as possible so you can get your items without unnecessary delays. Please review the information below for details about our shipping process, delivery expectations, and important shipping terms.
Order Processing
Orders are typically processed within 1–3 business days after they are placed. Orders submitted on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Timeframes
Standard shipping times typically range from 3–7 business days after an order has been processed and shipped. Please note that delivery times are estimates and are not guaranteed.
While most orders arrive within the expected delivery window, carriers may require additional time due to:
- Severe weather
- Holiday shipping volume
- Carrier delays
- Supply chain disruptions
- Incorrect or incomplete shipping information
- Other unforeseen circumstances beyond our control
To allow adequate time for delivery, please allow up to 10 business days from the shipment date for your order to arrive before considering it delayed. During peak seasons, inclement weather, or other unexpected events, additional transit time may be necessary.
Delayed Shipments
We are not responsible for shipping delays caused by the carrier or events outside our control. However, if your package has not arrived within 10 business days after shipment, please contact us so we can help review the tracking details and determine next steps.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you realize there is an error in your shipping information, please contact us as soon as possible. We will do our best to update the order before it ships, but we cannot guarantee changes once processing has begun.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was stolen or misdelivered, please contact the shipping carrier directly. You may also reach out to us, and we will do our best to assist.
Damaged Items
If your order arrives damaged, please contact us promptly with your order number and photos of the damaged packaging and item(s). We will review the issue and work with you on a resolution.
Returns and Refunds
For information about returns, exchanges, or refunds, please visit our Returns and Refunds page.
Contact Us
If you have any questions about your order or shipping, please contact us and our team will be happy to assist you.